• What is an audio guide?

An audio guide is a guided walk of a popular location. It consists of a tour map, which shows the walk on a street map and the audio files themselves. On the map is also a picture gallery of the sights. The audio files are in MP3 format and you play them on your own equipment. The maps are in pdf format, printable on any printer. The audio guide is intuitive and easy to use. Each tourist attraction is identified by a number. Just select the corresponding number on your MP3 player and press Play.

• What will I get for my money?

You will receive (download) a zipped file, which contains - the guide in the form of MP3 files and a map in pdf format.

• What I do after download?

You will need to extract (Unzip) all of the files from the Zip file folder you downloaded. You can do this by right clicking on the zipped folder and selecting "extract all files". When the files have been extracted (unzipped) there will be a separate MP3 file for each story that can be dragged and dropped into iTunes or another audio player for transferring onto your MP3 player. Sometimes the MP3 files can download in the wrong order and so make sure that they are in the right order by clicking at the top of the column.

• What hardware and software do I need?

You will need a device capable of playing MP3 files e.g. an MP3 player, mobile phone or an iPod. You will need a means of un-zipping your downloaded file. Windows XP, Vista and Windows 7 have file un-zipping software built in. Older versions of Windows will require Winzip. If you do not already have Winzip, a free evaluation copy can be downloaded from http://www.winzip.com. If you have a Mac, you will need to be able to expand (or unzip) the .zip file we send you. All newer Macs have file un-zipping software built in.

• On what type of players do they work?

On MP3 and MP4 players, iPod, PDAs, mobile phones, and in general on any device that recognizes MP3 format.

• How do I get my guide?

Once your payment has been confirmed, you will see a link on the web page where will be able to download your zipped file. Also we will send you an automatic email containing the download link of the ZIP file in case you need to download again later or for some reason your original download is unsuccessful.

• I did not receive my automatic confirmation email, what is wrong?

You may have typed in your email address incorrectly. If so, please send us your name, correct email address and the date and time of your purchase and we will do our best to help you. Please send your email to us here.

• What do I do with the file I receive?

Un-zip the file into a folder on your PC or Mac. Print the tour map. Load the files onto your MP3 player, mobile phone or iPod.

• What size (in MB) will the files be?

The total space required on your MP3 player is 50 - 250 MB, depending on which guide you download.

• How long do the walks take?

This depends on how fast you walk and how often you stop.

• Do I have to do the whole walk in one go?

No, you can do as little or as much as you wish. You can leave a walk on one day and resume it on another day if you wish.

• Do I have to do all of the sights in numerical order, and do I have to start at sight 01?

No and no. You can go to any point on the route and listen to the story about the particular sight with the corresponding number. And, of course, you can start anywhere.

• Is there copyright on these guides?

Yes of course. Unauthoried copying, hiring, lending, public performance and broadcasting of this audio guide are prohibited. These guides are for the personal use of the purchaser only.

• How protected and secure is my credit card information?

Merchant can not see the card information entered. The transaction will be directed to a secure environment of the bank card center. The card holder data will be entered and stored only in the database of the bank card center.

• Why you ask my email address?

We will use it only to send you a receipt with a backup download link in case you have problems downloading.